This Refunds Policy (“Policy”) outlines the guidelines and procedures for requesting and processing refunds for content writing services provided by Cyber Writes. By engaging our services, you agree to the terms and conditions outlined in this Policy.
1. Refund Eligibility
Refunds may be considered in the following circumstances:
- Unsatisfactory Content: If the delivered content does not meet the agreed-upon requirements and quality standards as outlined in the order details.
- Failure to Deliver: If we fail to deliver the content within the agreed-upon timeframe during the order placement process.
- Duplicate Payment: If you accidentally make duplicate payments for the same order.
2. Refund Request Process
To initiate a refund request, you must notify us via email or through our designated customer support channels within [X] days of the content’s delivery. Your refund request should include the following information:
- Order number
- Reason for the refund request
- Relevant supporting documentation or evidence, if applicable
We will review the refund request and respond within a reasonable timeframe. We reserve the right to request additional information or clarification if needed.
3. Refund Processing
We will process the refund using the original payment method upon approval of your refund request. Please note the following:
- Refunds will be processed within 5 business days of approval.
- The refund will be equivalent to the original purchase price of the affected content.
- We are not responsible for any third-party fees or charges associated with the refund transaction.
4. Refund Denial
Refunds may be denied under the following circumstances:
- Changes in Requirements: If you modify the initial content requirements or request significant revisions after the delivery, which deviate from the original agreement.
- Plagiarism or Unauthorized Use: If you have used the content without proper attribution or in violation of intellectual property rights.
- Late or Incomplete Refund Requests: If you fail to adhere to the specified refund request process or miss the designated timeframe for submitting the request.
5. Contact Information
If you have any questions or concerns regarding our Refunds Policy, please get in touch with us at email@example.com. We will be happy to assist you and address any issues.